SHIPPING FOR ONLINE PURCHASES

COMPLIMENTARY SHIPPING on orders over $50 within Canada via Canada Post with tracking number & signature upon delivery. Estimated shipping time 2-7 business days but not guaranteed. (Excludes Nunavut, Yukon, and North West Territories)  

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Orders under $50:

Canada: Flat rate shipping $13 via Canada Post with tracking number & signature upon delivery. (Additional costs to ship to Nunavut, North West Territories, & Yukon. Please contact us before ordering for exact shipping fees.) Items in stock ship within 2-4 business days of order received. Custom designed pieces may take 2-3 weeks for completion before shipping. Estimated shipping time 2-7 business days but not guaranteed. 

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Shipping to USA 

Flat rate $18 with tracking number. (We do not ship to Hawaii, Puerto Rico, & US Virgin Islands.) Canada Post will transfer to your country's postal service at the border. Estimated delivery 4-10 business days, but not guaranteed. Purchaser is responsible for all customs and duty fees that may incur and to abide by the import laws specific to their state/country.

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POLICIES

DEVIN GEM® is not responsible for lost or stolen packages. All sales are final. We sincerely hope you love your purchase, please contact us if you have any issues.

Custom designed orders require 75% deposit with remaining 25% paid upon completion before order will be shipped. 

Please never leave children & pets unattended while wearing jewellery.  Jewellery contains small parts and Swarovski crystal components. DEVIN GEM® is not responsible for negligence or misuse of product. (see Product Care for additional information)

Each piece of jewellery is handmade and unique, no two pieces are identical. Gemstones have natural variations in shape, size, and colour, therefore the piece you receive may not be identical to the item you see online. The placement of crystals and beads will vary between each individual piece. Please contact us if you have any questions before placing an order.

* by placing an order, you agree that you have read and adhere to all the policies listed above *

(last revision January 11, 2020)